Ciputra Hanoi provides Resident Reception Service to assist our customers with information and services. Our Receptionist are on hand to help residents and customers to liaise with our maintenance services, reporting for repairs, liaising with contractors and maintenance staff to quickly deal with required repairs. Their skilled work and discretion put residents at ease. Water and electricity bills are also handled by our reception staff, providing information and direction for our new residents. Our reception counter open 24 hours day / 7 days week.
The primary duties of our security team are to guard and supervise all activities both inside and outside of the Estate to protect Ciputra Hanoi residents and their assets. Our security team is ethical, dedicated and professionally trained by a security company. There two security teams on duty at the Estate are in constant contact with each other during patrols. Not only does our team provide security service but are also capable of providing first aid, extinguishing fires and handling any unexpected emergency on the Estate. Our Security Service is provides on a three shifts per day, covering 24 a day, seven days a week.
Our Technical Service team helps to improve the lives of residents, allowing them to concentrate on other more important things. They manage and maintain technical items such as electricity, the water system, elevators, fire-fighting equipment, and the swimming pool, and arrange for necessary repairs to apartments and houses as required. Please contact the maintenance team when such repairs are necessary. Our Technical Service working hours are from 6:00 am to 10:00 pm every day, 24-our service available in the event of emergency breakdowns.
On walking through the Estate, residents and guests will feel they are in a green and peaceful oasis among the hustle and bustle of Hanoi. With green trees and blossoming flowers, the living environment blends in perfectly with nature. Ensuring a clean and clear space like this is the responsibility of our landscape team, who are very much aware of the techniques necessary for taking care of plants and the ecological environment. They are knowledgeable of the characteristics of each plant and flower and the need for trimming and general upkeep, so as to create a green, clean landscape for residents all year round. Our Landscaping Service consist of 2 two teams on 8 hours daily duty